> For the complete documentation index, see [llms.txt](https://docs.bluepro.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bluepro.ai/plans-billing/refunds-and-voiding-an-invoice.md).
# Refunds & Voiding an Invoice
Mistakes and changes happen. BluePro gives you two different tools: **refund** (give money back after a payment) and **void** (cancel an invoice). This guide explains when to use each and how.
**Who this is for:** Office staff and owners handling billing corrections.
### Refund vs. Void — Which One?
* **Refund** — the customer already paid and you need to return some or all of it. The invoice stays in your records, marked Refunded or Partially Refunded.
* **Void** — the invoice shouldn't be collected at all (created in error, replaced, or cancelled). Voiding **deactivates the payment link** so no one can pay it.
> 💡 **Rule of thumb:** money already changed hands → **Refund.** No payment (or you're cancelling the whole thing) → **Void.**
### How to Refund
From the invoice, open **Refund**. You'll see how much is refundable, then:
1. Enter the **Refund Amount** — full or partial.
2. Choose whether to **notify the customer** by email and/or SMS, and add an optional note.
3. Confirm.
* **Card or bank payments** are refunded through BluePay back to the customer's original method.
* **Manual payments** (cash/check) are recorded as a refund in BluePro so your records stay accurate (you hand back the cash/check yourself).
> ⚠️ **Note — Card refunds can't be undone.** They process immediately to the customer's card. Double-check the amount first.
After a refund, the invoice status updates to **Partially Refunded** or **Refunded**, and the customer gets a refund confirmation if you chose to notify them.
### How to Void
From the invoice, open **Void**. BluePro warns you: *"This will permanently void the invoice and deactivate any payment links. This action cannot be undone."* Confirm to set the invoice to **Void**.
> 💡 **Tip — Void kills the payment link.** If you sent a payment link and need to stop it from being paid (wrong amount, duplicate), voiding immediately disables it.
### FAQ
* **Can I refund part of a payment?** Yes — enter any amount up to the refundable total.
* **The customer paid cash — can I still refund in BluePro?** Yes, as a recorded manual refund (you return the cash; BluePro keeps the record straight).
* **What's the difference between Void and Archive?** Void cancels an invoice and disables its payment link; Archive just hides a finished invoice from your default list.
* **Will voiding refund a payment?** No — void is for invoices that shouldn't be paid. To return money, use Refund.
* **Does the customer find out?** Refunds can notify them by email/SMS; you choose.
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