> For the complete documentation index, see [llms.txt](https://docs.bluepro.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bluepro.ai/plans-billing/getting-paid-online-the-customers-experience.md).
# Getting Paid Online: The Customer's Experience
When you send an invoice with a payment link, your customer gets a clean, branded page where they can pay in seconds. This guide shows exactly what they see — so you can confidently tell them what to expect.
### What You Send
When you **Send to Contact** (see *Invoicing Essentials*):
* **Email** includes a PDF of the invoice plus a link to pay.
* **Text** sends a payment link they can open on their phone.
### What the Customer Sees
Opening the link brings up your branded invoice page:
* Your **company name and logo**, the **amount due**, **due date**, and **invoice number**
* **Line items** (expandable), plus any **attachments, notes, and terms**
* A **payment schedule**, if the invoice is on a deposit or installment plan
* A status badge — e.g., **Awaiting Payment**, **Processing Payment**, **Paid**
### How They Pay
In the payment panel, the customer:
1. Confirms the **amount** (or the amount due now, for a plan)
2. Optionally adds a **tip** — None, 10%, 15%, 20%, or Custom
3. Chooses a method — **Card** or **Bank**:
* **Card** — name, card number, expiration, CVV, ZIP
* **Bank** — connect a bank account for an ACH payment
> 🎞️ **CLIP —** The customer selecting a tip, entering a card, and paying.
> 💡 **Tip — They only see what you've enabled.** If only card payments are on, the bank option won't appear. Tipping shows only if you've enabled customer tips in your invoice settings.
### After They Pay
The invoice flips to **Paid**, the customer can grab a **receipt**, and the payment shows up on your side immediately (with the activity log noting the payment).
> 💡 **Tip — This is the other side of "Send to Contact."** Everything here is what your customer experiences after you send an invoice — so the cleaner your logo and invoice settings, the better this page looks.
### FAQ
* **Can customers pay by bank, not just card?** Yes, if bank/ACH is enabled — they connect their bank account on the page.
* **Can they tip?** Only if you've enabled customer tips in invoice settings.
* **Do they need an account or login?** No — the link opens the payment page directly.
* **Can they pay just a deposit or one installment?** Yes — for plans, the page shows the amount due now and the schedule.
* **How do I know they paid?** The invoice updates to Paid instantly and the payment appears in its activity log.
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