> For the complete documentation index, see [llms.txt](https://docs.bluepro.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bluepro.ai/help-and-community/contacting-support.md).

# Contacting support

Use support when you need help with setup, troubleshooting, billing, or account questions. The more detail you share, the faster your team can get back to work.

### Steps

1. Gather the job, customer, invoice, or user details related to the issue.
2. Write down what happened and what you expected to happen instead.
3. Contact support and include screenshots if they help explain the issue.

### Tips and notes

* Include branch, user, and record details when possible.
* Screenshots help most when the issue is hard to reproduce.

### Related articles

* [Using the help center](broken://spaces/28MMBA616qXg3e9PWQFe/pages/2JKYvFEsjCfhb9akTaQ1)
* [Product updates](broken://spaces/28MMBA616qXg3e9PWQFe/pages/ytLrH1lanShAKvjQrVMj)


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