> For the complete documentation index, see [llms.txt](https://docs.bluepro.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bluepro.ai/documents/track-status-and-signatures.md).

# Track Status & Signatures

Once a document is out, you don't have to wonder. BluePro shows you exactly where it stands and captures a verified record when it's signed.

### What Each Status Means

* **Draft** — built, not sent. Team-only.
* **Sent** — delivered to the customer.
* **Viewed** — the customer opened it.
* **Signed** — complete, with the signed copy saved.
* **Expired / Cancelled** — never completed, or pulled back.

<figure><img src="/files/CCU87SKm9jCs5Gm1XyEx" alt=""><figcaption></figcaption></figure>

### Watch Progress

Every document shows its status wherever it appears — the **Documents** page, the job, and the contact. On the web, the **Active** tab is your live view of what's out with customers; sort or filter to find what you need.

### Resend & Share

* **Copy Link** — grab the document's secure link to send it yourself or paste it into a conversation.
* **Resend** — send it again by text or email if the customer lost the first one.

### How Signing Works

When the customer opens the link, they verify who they are (with a code sent by email or text), then sign right on screen. BluePro records **who signed, when, and a verification stamp**, so the signed copy holds up.

> 💡 **Tip — Signer locked out?** If a customer mistypes their verification code too many times, the link locks. Just **Reset** it and they can request a fresh code right away.

### Lock Until Paid

You can hold a document behind payment — the customer can't view or sign until a linked invoice is paid in full. Handy when signing should only happen after a deposit clears.

### FAQ

* **How do I know if a customer saw it?** The status changes to **Viewed** when they open it.
* **Can I resend a document?** Yes — resend by text or email, or copy the link.
* **What if the customer can't get their code?** Reset the signer and they can request a new one.
* **Is the signature legally binding?** Yes — it's captured with identity verification and a timestamp.
* **Can I require payment before signing?** Yes — use **Lock until invoice paid**.


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