> For the complete documentation index, see [llms.txt](https://docs.bluepro.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bluepro.ai/communication/communication-and-outreach/setting-up-the-call-center/building-your-ivr-menu.md).

# Building your IVR menu

Set up your phone menu so callers can reach the right team without delay. Keep options simple and route each path with a clear next step.

### Steps

1. Open the call center menu settings in BluePro.
2. Add the options callers should hear and choose the routing for each one.
3. Save the menu and test each path with a live call.

### Tips and notes

* Keep the first menu short.
* Review after-hours routing before you publish changes.

### Related articles

* [Setting up the call center](/communication/communication-and-outreach/setting-up-the-call-center.md)
* [Using messaging](/communication/communication-and-outreach/using-messaging.md)


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